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The back-office is the operational areas of a company that support the front-office or customer-facing part of a company. Sometimes referred to as simply "operations", the term back-office came about because in early building layouts, customer-facing tasks were completed in the front-office - the storefront - and the administrative.
De la nouveauté dans votre back office...
In a standard 1,000-person back office, that comes to about $1.5 million each year. A similar analysis by NICE, covering 40 customers in various industries, revealed that the gap between expected and actual productivity was, on average, 27%. This is equivalent to roughly 115 minutes of work time per day, per back-office employee.